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Benchmarking

Sector-led Benchmarking Consultation

30th June 2011

Audiences UK has received a grant from Arts Council England to work with the sector to develop a free practical benchmarking tool for arts organisations.   The funding covers:

1.       A swift but comprehensive consultation with the sector on a basket of core indicators based on existing indicators developed during the Audience Data UK programme and by other benchmarking programmes in the UK and internationally including the TMA.
2.       The development of an on-line Hub for data storage and reporting that can be accessed by individual organisations and industry bodies.
3.       Developing a sector-led advocacy programme to encourage organisations to start posting their own data and using benchmarking intelligence to improve their performance via Era 21 industry umbrella bodies.
For more information of the initiative, visit http://www.audiencesuk.org/data-and-resources/download/slb
This consultation document lists the proposed indicators for the national sector-led organisational benchmarking initiative as proposed by our advisory group:
·         Dan Bates, Sheffield Theatres
·         Nicholas Crosson, Philadelphia Cultural Alliance
·         Hiraani Himona, South London Gallery
·         Keith Jeffrey, Quad
·         Anne Kellaway/Cathy Morris, Arts Council of Wales
·         Charlotte Wilson, Culture Sparks
·         Mhora Samuel, Theatres Trust
This is your chance to say what it is you'd really like to compare about your performance against another similar arts organisation. The amount of secondary spend per visitor? Your reliance on subsidy v. earned income? How much you spend on print? The number of visitors to your website? 
We've got all those. But what is crucial that we've missed? 
Those lucky enough to make it into Arts Council England's National Portfolio will be thinking about what should be their Key Performance Indicators. We think KPIs are very important, but 100 times more useful when you can compare your performance against other similar organisations.   Are the proposed benchmarks useful for your KPIs? If not, how could they be? 
Please email your comments and suggestions to benchmarking@audiencesuk.org by Friday 22nd July.
Remember, this is a free on-line resource that will need your input to make sure it is worth your time and effort to upload your data. Five minutes of your thinking now could give you substantial free benefits for years to come.

This Audiences UK initiative is being led by Audiences South and Cultivate, with lead consultants Kate Sanderson (Indigo) and Miranda Jacobs.

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Sector-led Benchmarking Project

15th March 2011

Audiences UK has received a grant from Arts Council England to develop a free practical benchmarking tool for arts organisations. This is a sector-led proposal to take the learning from years of pilots and trials on benchmarking in the arts and turns it into a low-cost and high-value proposition that will be of great use to arts organisations as well funders and policy makers.
 

The proposal covers:
 

1. A swift but comprehensive consultation with the sector on a basket of core indicators based on existing indicators developed during the Audience Data UK programme and by other benchmarking programmes in the UK and internationally including the TMA.
 

2. The development of an on-line Hub for data storage and reporting that can be accessed by individual organisations as well as funders. In addition to the core indicators, this hub could be used for geographic and sector specific additional indicators, including the Visual Arts survey data results being piloted by regional Turning Point groups and a new approach to collating and reporting on data being gathered by TMA venues.
 

3. Developing a sector-led advocacy programme to encourage organisations to start posting their own data and using benchmarking intelligence to improve their performance via Era 21 industry umbrella bodies.
 

This PDF (a presentation to the 2011 Audiences UK Summit) gives more details of the background, project team and time lines.
 

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Final Performance Indicators for ADUK Pilots

9th February 2011

Over the past 2 years, Consultants Miranda Jacobs and Kate Sanderson have been working with groups of arts organisations to set up benchmarking projects through aduk. The aim of these pilot groups has been to see what’s really involved in benchmarking, find some processes which seem to work and, ultimately, to be able to help other arts organisations who are also interested.

Miranda and Kate have worked with Disability Arts Organisations, Galleries, Arts Centres and Producing Theatres. Each group has decided on exactly what information it would like to collect, and has developed a list of performance indicators along with detailed definitions. They’ve also talked in detail about how they’d like to share this information and how often.

These are the final perfomance indicators from the pilots in PDF format for:

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